I HAVE LOST MY OAK. WHERE CAN I GET A NEW ONE?
Please contact us through our customer support.
DOES THE CAMERA WORK WITHOUT NETWORK CONFIGURATION?
Yes. There is no need for any network configuration, except for the wireless settings if using a wireless camera. The camera handles IP addresses automatically and there is no need for any static IP addresses.
CAN I HAVE CAMERAS ON MULTIPLE LOCATIONS WITH DIFFERENT ISPS?
Yes. This is one of the main benefits of the Video Hosting System.
IS THE CAMERA REALLY PROTECTED FROM THE INTERNET, AND NOT CONFIGURED ON AN OPEN PORT?
Yes, the camera goes through your firewall and router without any open ports. The video stream is encrypted inside a 128 bit SSL tunnel.
HOW MANY CAMERAS CAN I CONNECT ON ONE SITE?
Morphean does not limit the amount of camera per customer or site.
The maximum number of cameras depends on the Internet connection speed and the use case.
There are many parameters to consider:
- Resolution of the stream
- Type of the scene (light, low/high motion, indoor/outdoor, noise…)
- Type of the camera (high-end, low-end, stream technology)
- Permanent or on-motion record
- Internet bandwidth allocated to the cameras
The Axis Design tool can help you define the needed bandwith. Do not hesitate to contact us if you need help.